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Mobile Banking Usage by Country 2024

Mobile money services are a convenient way to manage personal finances without a traditional bank account. Internationally, the Far East Region, including China, has the highest number of mobile money service users. More than 805 million people in that region, age 15 and older, use mobile services.

Countries in the Far East also tend to have a high percentage of their residents who use mobile money services. Sixty percent of the population of Thailand, age 15 and older, have a mobile account, and 27.9 percent of them say they can use the account without assistance. Thailand is a well-banked country, with more than 95 percent of its residents using either mobile services or a traditional bank. In Mongolia, 58.8 percent of the population have mobile accounts, and 15.7 percent use these accounts without help. In both Thailand and Mongolia, the percentage of residents using mobile money services has dramatically increased in the past five years.

Several African countries also have a high percentage of residents who use mobile money services. In many African countries, mobile service users are also a high percentage of those who use any type of financial institution. For example, 68.7 percent of residents in Kenya use mobile money services. Only 79 percent of residents use any financial services, meaning most people who bank in Kenya do so through mobile services. In Uganda, 53.8 percent use mobile services out of the 66 percent who use any financial services. In Zambia, 41.6 percent use mobile services, while only 48.52 percent use any financial services.

Some African countries are exceptions, however. For example, only 8.7 percent use mobile banking in Nigeria, and 5.4 percent use it in Niger. Financial services participation is 45.32 percent in Nigeria but only 11.69 percent in Niger.

Middle Eastern countries tend to have a low usage of mobile money services. For example, no one, or such a small number as to be negligible, uses it in Israel, Saudi Arabia, or Syria. Israel has a high percentage (93) who use traditional banking services.

Usage in Central and South American countries is mixed. About 35 percent of residents use mobile services in Argentina, and about 27 percent use them in Brazil. No one, or almost no one, uses mobile services in Panama.

Many European countries have no mobile service users, although all or nearly all residents use more traditional financial services.

  • Mobile banking "participant" percentages are pulled from the World Bank Findex Database and indicate the percentage of a country's residents aged 15+ who either have an account at a bank or another type of financial institution or report personally using a mobile money service in the past 12 months. Therefore, "Participant" totals include both individuals who do participate in mobile banking and also those who have an account at a bank but do not use a mobile device to make banking transactions.

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Country
Banking Participants
Data Year
Population Age15 With A Mobile Money Account (2017)
Population Age15 Who Can Use A Mobile Money Account Unassisted
Population Age15 With A Mobile Money Account (2022-21)
Kenya79.2%202172.9%57.6%68.7%
Thailand95.58%20218.3%27.9%60%
Ghana68.23%202139%46.5%59.7%
Mongolia98.46%202121.9%15.7%58.8%
Gabon66.09%202143.6%50.3%57.5%
Eswatini66.18%20220%46%56.7%
Uganda65.91%202150.6%42.4%53.8%
Zimbabwe59.75%202148.6%37%50.6%
Lesotho63.63%202227.6%32.7%45.9%
Senegal55.96%202131.8%29.5%44.9%
Tanzania52.43%202138.5%28.7%44.6%
Namibia71.35%202143.4%28.2%42.6%
Cameroon51.65%202115.1%36.3%42.4%
Zambia48.52%202127.8%29.3%41.6%
Ivory Coast50.76%202134.1%30.5%40.4%
Paraguay54.42%202128.9%24.7%37.7%
Republic of the Congo47.14%20216.2%28.1%36.8%
Benin48.61%202118.1%25.1%36.7%
South Africa85.38%202119%20.8%36.6%
Botswana58.76%202224.4%26.5%36.6%
Togo49.61%202121.5%24.3%36.5%
Liberia51.63%202120.8%19.3%36.3%
Argentina71.63%20212.4%29.6%35.1%
Malawi42.71%202120.3%18.6%34.4%
Russia89.72%20210%10.9%32.9%
Singapore97.55%20219.6%21.8%30.6%
Venezuela84.39%202111%13.4%30.3%
Mozambique49.49%202121.9%20.1%29.4%
Mali43.5%202124.4%13.2%29.4%
Bangladesh52.81%202121.3%15%29%
Myanmar47.79%20210.7%20%29%
Malaysia88.37%202110.9%13.6%28%
Brazil84.04%20214.8%16.4%27%
Burkina Faso36.11%202133%13.1%24.7%
DR Congo27.44%202216.1%15.6%22.7%
Colombia59.72%20214.7%15.4%21.8%
Philippines51.37%20214.5%14.3%21.7%
Guinea30.44%202113.8%13.9%21.5%
Madagascar26.3%202212.1%12.1%19%
Sierra Leone28.85%202111%8.1%19%
Turkey74.09%202116.4%9.4%18.3%
Armenia55.35%20219.8%12.9%16.7%
Vietnam56.27%20223.5%9.3%16.5%
Mauritius90.53%20215.6%9.9%15.9%
Peru57.5%20212.6%7.5%14.3%
United Arab Emirates85.74%202121.3%6.4%13.3%
Bolivia68.89%20217.1%7.7%13%
Jamaica73.3%20210%9.7%12.7%
Iran89.98%202126.3%8.5%12.4%
Chad23.65%202215.2%6.3%12.1%
Kyrgyzstan45.09%20213.1%8.5%11.4%
El Salvador35.85%20213.6%3%10.9%
Jordan47.12%20211.1%6.5%10.7%
India77.53%20212%5.9%10.4%
Mauritania23.46%20224%1.7%10.2%
Indonesia51.76%20213.1%0%9.3%
Honduras37.85%20216.2%0%8.9%
Nigeria45.32%20215.6%0%8.7%
Pakistan20.98%20216.9%0%8.5%
Georgia70.5%20212.2%0%8.2%
Comoros34.25%20220%0%7.7%
Dominican Republic51.3%20213.9%0%7.6%
Cambodia33.39%20215.7%0%6.6%
Nicaragua26.03%20213.9%0%6.6%
Morocco44.37%20210.6%0%6.3%
Nepal54%20210%0%6.1%
Laos37.32%20210%0%5.5%
Niger11.69%20228.7%0%5.4%
Guatemala36.98%20222.1%0%5.2%
Iraq18.57%20214.2%0%4.8%
Ethiopia46.48%20220.3%0%4.6%
Gambia33.01%20220%0%3.8%
Tunisia36.85%20212%0%3.7%
Sri Lanka89.27%20212.4%0%3.1%
Egypt27.44%20211.8%0%2.9%
Palestine33.64%20210%0%2.3%
Tajikistan39.49%20210%0%2.1%
South Sudan5.83%20210%0%0.9%
China88.71%20210%0%0%
United States94.95%20210%0%0%
Mexico48.97%20225.6%12.1%0%
Japan98.49%20210%0%0%
Germany99.98%20210%0%0%
United Kingdom99.76%20210%0%0%
France99.24%20210%0%0%
Italy97.29%20210%0%0%
South Korea98.67%20210%0%0%
Sudan15.27%20140%0%0%
Spain98.3%20210%0%0%
Algeria44.1%20210%0%0%
Afghanistan9.65%20210.9%0%0%
Poland95.72%20210%0%0%
Canada99.63%20210%0%0%
Ukraine83.56%20210%0%0%
Angola29.32%20140%0%0%
Saudi Arabia74.32%20210%0%0%
Uzbekistan44.13%20210%0%0%
Yemen11.9%20220%0%0%
Australia99.32%20210%0%0%
Syria23.25%20110%0%0%
Kazakhstan81.11%20210%0%0%
Chile87.06%202118.7%0%0%
Romania69.12%20213%0%0%
Somalia38.66%20140%0%0%
Ecuador64.18%20212.9%0%0%
Netherlands99.73%20210%0%0%
Rwanda50.02%201731.1%0%0%
Burundi7.11%20140%0%0%
Haiti32.62%201713.5%0%0%
Belgium99.01%20210%0%0%
Sweden99.69%20210%0%0%
Czech Republic94.94%20210%0%0%
Azerbaijan46.26%20220%0%0%
Greece94.88%20210%0%0%
Portugal92.65%20210%0%0%
Hungary88.22%20210%0%0%
Belarus81.16%20170%0%0%
Israel92.93%20210%0%0%
Austria99.95%20210%0%0%
Switzerland99.49%20210%0%0%
Hong Kong97.8%20210%0%0%
Serbia89.42%20210%0%0%
Libya65.67%20170%0%0%
Bulgaria83.97%20210%0%0%
Turkmenistan40.58%20170%0%0%
Denmark100%20210%0%0%
Central African Republic13.75%20170%0%0%
Slovakia95.62%20210%0%0%
Finland99.53%20210%0%0%
Norway99.48%20210%0%0%
New Zealand98.75%20210%0%0%
Costa Rica68.49%20210%0%0%
Lebanon20.7%20210%0%0%
Ireland99.66%20210%0%0%
Oman73.6%20110%0%0%
Panama44.97%20213.5%0%0%
Kuwait79.84%20170%0%0%
Croatia91.8%20210%0%0%
Uruguay74.13%20210%0%0%
Moldova64.25%20210%0%0%
Puerto Rico69.74%20140%0%0%
Bosnia and Herzegovina79.34%20210%0%0%
Albania44.17%20212.4%0%0%
Qatar65.88%20110%0%0%
Lithuania93.53%20210%0%0%
Slovenia99.05%20210%0%0%
North Macedonia85.29%20210%0%0%
Latvia96.62%20210%0%0%
Trinidad and Tobago80.78%20170%0%0%
Bahrain82.61%20170%0%0%
Estonia99.38%20210%0%0%
Cyprus93.13%20210%0%0%
Djibouti12.27%20110%0%0%
Bhutan33.67%20140%0%0%
Luxembourg98.77%20170%0%0%
Montenegro68.36%20170%0%0%
Malta96.45%20210%0%0%
Maldives79.55%201723.3%0%0%
Belize48.21%20140%0%0%
Iceland100%20210%0%0%
showing: 160 rows

Which country uses mobile banking the most?

The regions of the far east and China have the highest number of online banking users. This region has over 805 million online banking users.

Frequently Asked Questions

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